Terms of service

Welcome to HYLN Hub, a creative strategy studio for DTC brands in wellness, beauty and lifestyle.

These Terms of Service ("Terms") govern your access to and use of our website and services (collectively, the "Services"). By using our Services, you agree to be bound by these Terms.

1. Services overview

HYLN Hub provides creative strategy services for paid social: creative strategy, creative briefs, testing roadmaps, performance analysis, creative reviews and strategy calls. Production of assets is not included. Specific terms for each engagement are set out in your proposal.

2. Client responsibilities

By working with us, you agree to:

• Provide timely communication and approvals
• Share the ad performance data, brand assets and feedback needed within agreed timeframes
• Honor payment deadlines as stated in your invoice or agreement

Your collaboration is key to a successful engagement.

3. Payments and refunds

Payments are due upfront or according to the payment schedule in your agreement. Retainers may be refundable only if explicitly stated in your agreement and requested prior to work beginning. Late payments may result in paused services.

4. Intellectual property

You retain ownership of your brand assets and the content you provide. We retain ownership of our proprietary frameworks, templates and internal systems. Deliverables become yours to use upon full payment unless otherwise agreed.

5. Confidentiality

We respect your privacy and business. All materials, information and strategies shared in the course of our work remain confidential.

6. Cancellation and termination

You may cancel at any time by notifying us in writing, subject to the notice period in your agreement. Fees already paid are non-refundable unless stated otherwise in your agreement. We reserve the right to pause or terminate service if there is a breach of these Terms, non-payment, or communication that becomes unprofessional or disrespectful.

7. Limitation of liability

While we bring strategic expertise, we do not guarantee specific outcomes such as revenue, return on ad spend or sales. You acknowledge that success depends on multiple variables beyond our control. HYLN Hub is not liable for any indirect, incidental or consequential damages arising from use of our Services.

8. Modifications to terms

We may update these Terms at any time. Changes will be posted here with a revised "Last updated" date.

9. Contact

If you have any questions about these Terms, please contact info@hylnhub.com.